These Terms of Service ("Terms") govern your access to and use of the AcuSheet website and cloud-based accounting software (the "Service") provided by Acuity Infotech FZCO ("AcuSheet", "we", "us", or "our").
By registering for, accessing, or using the Service, you ("User" or "you") agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree to these Terms, do not use the Service.
1. The Service
AcuSheet provides a cloud-based accounting and business management platform, including features for invoicing, expense tracking, financial reporting, multi-currency support, inventory management, and related tools. The features available to you depend on the subscription plan you select.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
2. Account Registration
To access the Service, you must create an account by providing accurate, complete, and current information. You are responsible for:
- Maintaining the confidentiality of your login credentials.
- All activities that occur under your account.
- Notifying us immediately at support@acuity.ae of any unauthorised use of your account.
You may not share your account credentials with third parties or allow multiple individuals to use the same account unless your plan expressly permits it.
3. Free Trial
We may offer a free trial period for paid subscription plans. During the free trial, you will have access to the features of the selected plan at no charge. At the end of the trial period, your account will automatically convert to the free plan or prompt you to subscribe, depending on the trial type. We reserve the right to modify or cancel free trials at any time.
4. Subscriptions and Billing
4.1 Subscription Plans
AcuSheet offers free and paid subscription plans. Paid plans are billed on a monthly or annual basis as selected at checkout. Prices are displayed in the applicable currency for your region and are exclusive of applicable taxes unless otherwise stated.
4.2 Payment
By subscribing to a paid plan, you authorise us (or our payment processor) to charge the payment method on file on a recurring basis for the applicable subscription fee. All fees are non-refundable except as expressly stated in these Terms or required by applicable law.
4.3 Automatic Renewal
Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period; you will retain access to the Service until that date.
4.4 Changes to Pricing
We may change subscription pricing with at least 30 days' prior notice. Continued use of the Service after the effective date of a price change constitutes your acceptance of the new price.
4.5 Taxes
You are responsible for all applicable taxes, duties, and levies imposed by any government authority in connection with your use of the Service.
5. Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:
- Use the Service in violation of any applicable law or regulation.
- Upload or transmit any content that is unlawful, harmful, defamatory, or infringes any third-party rights.
- Attempt to gain unauthorised access to any part of the Service or its infrastructure.
- Reverse engineer, decompile, or disassemble any part of the Service.
- Use automated means (bots, scrapers, crawlers) to access the Service without our written permission.
- Resell, sublicense, or otherwise make the Service available to third parties without our prior written consent.
- Use the Service to store or transmit malicious code.
We reserve the right to suspend or terminate your account if we determine, in our sole discretion, that you have violated this section.
6. Your Data
6.1 Ownership
You retain full ownership of all data you submit, upload, or create through the Service ("Your Data"). We claim no ownership over Your Data.
6.2 Licence to Us
By using the Service, you grant us a limited, non-exclusive, royalty-free licence to host, store, process, and display Your Data solely for the purposes of providing the Service to you.
6.3 Data Export
You may export Your Data at any time through the export functionality available within the Service. Upon account termination, you should export Your Data before the termination takes effect. We will retain Your Data for up to 90 days after termination, after which it may be permanently deleted.
6.4 Data Processing
Our collection and use of personal data in connection with the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference.
7. Intellectual Property
The Service, including its software, design, text, graphics, logos, and all other content (excluding Your Data), is owned by or licensed to Acuity Infotech FZCO and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes during the term of your subscription.
No rights are granted to you other than as expressly set forth in these Terms. You must not remove or alter any proprietary notices on the Service.
8. Confidentiality
Each party agrees to keep confidential any non-public information of the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure. This obligation does not apply to information that is or becomes publicly known through no breach of these Terms, or that is required to be disclosed by law.
9. Availability and Support
We aim to make the Service available 24/7 but do not guarantee uninterrupted access. Scheduled maintenance, security updates, and events beyond our reasonable control may cause temporary unavailability. We will endeavour to provide advance notice of planned maintenance where practicable.
Support is provided via email at support@acuity.ae. Response times vary by plan and are not guaranteed unless specified in a separate support agreement.
10. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF HARMFUL COMPONENTS.
AcuSheet is an accounting tool to assist you in managing your financial records. It is not a substitute for professional accounting, tax, or legal advice. You remain solely responsible for the accuracy of your financial data and compliance with applicable tax laws and regulations.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ACUITY INFOTECH FZCO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE.
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD 100).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITY, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
12. Indemnification
You agree to defend, indemnify, and hold harmless Acuity Infotech FZCO and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service; (b) Your Data; (c) your violation of these Terms; or (d) your violation of any third-party rights.
13. Term and Termination
These Terms remain in effect while you use the Service. Either party may terminate these Terms at any time:
- You may terminate by cancelling your subscription and ceasing use of the Service.
- We may suspend or terminate your access immediately if you breach these Terms, if required by law, or if we discontinue the Service, with reasonable notice where practicable.
Upon termination, your right to access the Service ceases. Sections 6, 7, 10, 11, 12, and 14 survive termination.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the United Arab Emirates, specifically the laws applicable in the Dubai Silicon Oasis Authority. Any dispute arising out of or in connection with these Terms that cannot be resolved through good-faith negotiation shall be submitted to the exclusive jurisdiction of the courts of Dubai, UAE.
15. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by email or by displaying a prominent notice within the Service at least 14 days before the changes take effect. If you do not agree to the revised Terms, you must stop using the Service before the effective date. Continued use after the effective date constitutes acceptance of the revised Terms.
16. General
- Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and AcuSheet regarding the Service and supersede all prior agreements.
- Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
- Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
- Assignment: You may not assign these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
- Force Majeure: Neither party will be liable for failure or delay in performance to the extent caused by circumstances beyond its reasonable control.
17. Contact Us
If you have any questions about these Terms, please contact us:
- Email: support@acuity.ae
- Address: Acuity Infotech FZCO, A5, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
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